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General Terms & Conditions

By booking or purchasing any treatments, packages, or products from S2B Beauty Studios, you agree to abide by the following terms and conditions. These terms may be updated periodically.

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Non-Refundable Policy

All payments made for treatments and products are non-refundable. Once a transaction is completed, we do not offer refunds, exchanges, or credits under any circumstances.

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Cancellation & No-Show Policy

  • Cancellations: If an appointment is cancelled less than 24 hours before the scheduled time, any deposit paid (50%) will be non-refundable.

  • No-Shows: Failing to attend a scheduled appointment without prior notice will be recorded as a No-Show.

  • Future Bookings: If you have a history of a No-Show or a late cancellation, a 50% deposit will be required to secure any future bookings.

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Late Arrival Policy

We operate a strict schedule to ensure all clients receive their full treatment time.

  • If you arrive more than 15 minutes late, your appointment may be cancelled and treated as a No-Show.

  • In this instance, 50% of the treatment cost must be paid to cover the time wasted and lost earnings.

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Package & Gift Card Validity

  • Treatment Packages: All packages must be used within 12 months from the date of purchase. After this period, any remaining sessions will expire.

  • Gift Cards: Gift cards must be redeemed by the expiry date printed on the card. Expired gift cards cannot be extended or exchanged for cash.

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Liability

  • Clients must follow all aftercare instructions provided by S2B Beauty Studios. We are not responsible for any complications arising from failure to follow post-treatment guidance.

  • Nothing in these terms shall exclude or limit S2B Beauty Studios’ liability for personal injury or negligence.

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Complaints Policy

At S2B Beauty Studios, we strive to provide exceptional care. If you are dissatisfied with your experience, please follow our resolution process:

  • Initial Contact: Please speak with a member of our team immediately after your treatment so we can resolve the issue on-site.

  • Formal Complaint: If the issue is not resolved, please contact us via email at s2bhastings@gmail.com within 6 months of the incident.

  • Response: We will acknowledge your complaint within 48 hours and aim to resolve it within 10 business days.

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